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Pop Up Play Village in Basingstoke and Reading

For children who love to role play! Pops up everywhere and anywhere!

Refund policy

If a customer books a ticket for a play session and they choose not to attend, they can move their ticket to an alternative play session if they contact the franchisee or manager who deals with the ticket bookings, before the event and the event is not sold out, if it is sold out a transfer will only be done if the original tickets can be resold.
Tickets will not be refunded except under special circumstances. It is down to the franchisee to determine and decide if they are willing to give a refund to a customer. Refunds will be minus booking fees.
If a ticketed play session is cancelled due to reasons out of our control, such as the coronavirus or snow, the event will be rescheduled to an alternative date and customers will be informed of the new date. If a customer cannot make the new date, they will be offered a play session voucher to use for a future event. A full refund will not be given.
If Pop Up Play Village Limited cancel an event other than reasons outside their control, the customers will get offered the option to switch their booking to an alternative event or a refund, minus booking fees.