Cancellations by you: If you cancel a course up to 5 days before it is due to start, you are going to receive a full refund. If you cancel within 5 days of the start date, we are only going to give you a refund if we can fill the space with someone else.
Cancellations by us: If we cancel a course for whatever reason, for example if the course is undersubscribed, we'll let you know by email as soon as possible. We'll then either refund you the full course fee or give you a place on a future course - whichever you prefer!
Cancellations by you: If you cancel a session within 72 hours of the session's start time, you will still be charged, or if your employer or university is paying, it will be taken off your allowance of subsidised training and they will still be billed.
Cancellations by us: If we cancel a session for whatever reason, we'll let you know as soon as possible. If this happens, please then just rebook another session online.
How do I cancel a session?