Refund policy

Cancellations and Amendments;

All requests for cancellations and/or transfers must be received in writing.

Changes will become effective on the date of written confirmation being received.

The appropriate cancellation charge will apply based on the cost of your booking, as shown below.
*excluding extenuating circumstances which will be charged at Flightline Support Ltd discretion.

Calendar days notice before the start date of the course - Refund applicable
29 calendar days or more - Full refund minus a £50 exc VAT administration fee
Between 15 and 28 calendar days (inclusive) - 50% refund minus a £50 exc VAT administration fee
Between 1 and 14 calendar days (inclusive) - No refund will be given
Failure to attend - Treated as late cancellation and no refund given

In the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date and an administration fee of £50 plus VAT has been paid.