Universal Credit Overview, Part 1

kedd, 4 augusztus '20   09:45 - 12:45

This is Part 1 of a two-part course. To attend the whole course, please select 2-part discount ticket for £120 + VAT (you do not need to book separately onto Part 2). To attend Part 1 only, choose the Single Part ticket.

9.45am - 12.45pm

  • Eligibility & Rollout
  • Break
  • The UC Calculation

UC Overview Part 1 looks at the main Universal Credit (UC) eligibility rules and rollout issues that staff and volunteers need to be aware of. It enables participants to understand who can claim UC and when it is appropriate to do so. After the break, the course provides an overview of the UC calculation and how amounts are worked out. It enables participants to check a UC award and ensure that the correct amount has been awarded.

By the end of the course participants will:

  • Understand how Universal Credit affects the wider benefits system and how UC interacts with other benefits;
  • Know who can claim Universal Credit including an awareness of restrictions in respect of mixed age couples, the SDP Gateway, people from abroad, young people, students and people with capital;
  • Have explored the effect of different changes of circumstances on legacy benefits;
  • Be able to recognise when it is appropriate to make a claim to UC and when it is not (including getting better off calculations done).
  • Understand the eligibility rules for the various elements that can be included in a UC award;
  • Be aware of how different forms of income affect a UC award;
  • Be able to complete manual calculations and use calculation tools to check they are correct;
  • Be able to anticipate the make up of likely awards at the point of application and check that they are correct once an entitlement decision has been made.

Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slide handouts, a comprehensive training pack pdf and additional resources. There is a 20-30 minute break halfway through the course.

Intended audience
This course is for staff working with anyone who is claiming or could be claiming Universal Credit. No previous experience is required although previous knowledge of the wider benefits system is useful.

Certificates & post course support
Named participants completing the whole course (Parts 1 & 2 ) will receive an e-certificate and regular benefits news updates. This also guarantees eligibility to access our free 12 months post-course advice service and priority entry to free webinars.


In the week before the course, you will receive an email with Zoom link(s) to the course and a Dropbox link to access the pack/slides which are in pdf format. You will need to download (or print) the pack (and slides, if you wish) before each part of the course.

You will need a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.

We recommend participants log in a few minutes beforehand. You may also wish to have a pen and paper handy to make notes.


2 part discount ticket (booking for both Parts 1 & 2)
This ticket covers both Part 1 and Part 2 (the following day)
£120 + ÁFA
Single part ticket
This ticket is for Part 1(half a day) only.
£70 + ÁFA