Universal Credit in Practice (London)

This course, run in partnership with national housing charity Shelter, addresses the problems and practical solutions that advisers may need to employ when working with Universal Credit claimants. It is particularly relevant to more experienced advisors working in Universal Credit full service areas.

By the end of the course participants will:

• What triggers a transfer from existing benefits to UC in the full service;
• Know who is entitled to UC in the full service;
• Be able to advise on making and maintaining an online claim;
• Understand the effect of UC full service on specific claimant groups;
  
• Be aware of the factors that affect entitlement and how UC is calculated;
• Be able to deal with work related requirements and sanctions;
• Know when a problem can be resolved by MR/appeal and when it may be necessary to use non-statutory interventions including the Independent Case Examiner;
• Be aware of other current issues and how to deal with them;
• Have access to advice regarding any Universal Credit question for 12 months after the course.

This is a practical course. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games.

This course is relevant to anyone who works with claimants of working age. Participants should have previous knowledge of UC and working knowledge of the wider benefits system.

Please read the attached BTCTerms document before booking.

For more information, please contact ali@benefitstraining.co.uk