Please ensure you have read the FULL Refund Policy at the time of booking. To summarise, all cancellations shall be conducted up to 2 days prior to the class / course start date. Cancellations shall be made via Book When, telephone or email. No SMS cancellations will be accepted. A one time only ticket transfer may be offered for the next available course / class. Otherwise, a 50% charge will be retained for cancellations made within 2 days of the course / class start.