Perfectly Pilates has a 24-hour cancellation and refund policy for our group classes. You may cancel your booking via the booking system up to 24-hours in advance of the class start time and receive a full refund if you pre-paid. The form of payment the refund takes will, wherever possible, match the form of payment made upon booking. Card and BACS refunds may take up to 10 days to show in your account.
If you do not provide the requisite 24-hours’ notice and do not attend the booked class, we will not provide a refund.
Your booking may be transferred if you can no longer attend a particular class but could make it to another instead. You can transfer your booked class via the booking system.
If for any reason you are not satisfied with your experience of the class, you may request a full refund in writing explaining in full your dissatisfaction to email@example.com
We reserve the right to be given 72 hours to try to resolve your issue or to offer you a discounted alternative class or voucher as way of resolution and to show that we care about our clients and where possible seek to put things right for you and improve our service.