This is a two-part course run over two consecutive half days. To attend the whole course, please select 2-part ticket for £135 + VAT (you do not need to book separately onto Part 2).
UNIVERSAL CREDIT OVERVIEW, Part 1:
This part of the course looks at the main Universal Credit (UC) eligibility rules and rollout issues that staff and volunteers need to be aware of. It enables participants to understand who can claim UC and when it is appropriate to do so. This part of the course also provides an overview of the UC calculation and how amounts are worked out. It enables participants to check a UC award and ensure that the correct amount has been awarded.
By the end of part 1 participants will:
UNIVERSAL CREDIT OVERVIEW, Part 2:
UC Overview, part 2 teaches the Universal Credit claims process. It enables participants to help people make the most effective claims to UC including those with a range of access needs. After the break, the course goes on to look at the work related requirements in UC and what claimants must do to avoid a sanction. It enables participants to diagnose a claimant’s work related requirement group and give basic advice on how to avoid a benefit sanction.
By the end of part 2 participants will:
Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slide handouts, a comprehensive training pack pdf and additional resources. There is a 20-30 minute break halfway through the course.
This course is for participants working with working age people. No previous experience is required although a working knowledge of the wider benefits system is helpful. Please consider whether our Universal Credit in Depth course may be more suitable for you.
Certificates & post course support
Named participants completing the whole course (Parts 1 & 2 ) will receive an e-certificate and regular benefits news updates. This also guarantees eligibility to access our free 12 months post-course advice service and priority entry to free webinars.
This online course is run over Zoom. In the week before the course, you will receive an email with Zoom link(s) and access the supporting materials. You will need to download (or print) the pack (and slides, if you wish) before each part of the course, unless you have selected a printed pack when booking.
You will need a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.
We recommend participants log in a few minutes beforehand. You may also wish to have a pen and paper handy to make notes.
2 part ticket (booking for both Parts 1 & 2) with downloadable materials
This ticket covers both Part 1 and Part 2 (the following day)
|£135.00 + VAT|
2 part ticket (booking for both Parts 1 & 2) with printed pack
This ticket includes the cost of printing and delivery of a printed pack to your given address in advance. It is only available to those who book AT LEAST one week before the first training date.
|£160.00 + VAT|