Refunds are not available if you have already started your course as we have a set number of places available and if you start we can’t give the slot to somebody else. We are quite happy to swap your class for a different one or different day to suit though.
Courses and classes that have not started can be cancelled with 24hours notice for classes (48hours for Beginner Courses). If you do not give us notice we will not be able to refund you. To refund your classes you have to both message us at firstname.lastname@example.org (please do not text) and also cancel your bookings as refunds need to be processed manually.
After the 24 hour mark Pole Sessions does not offer refunds except in the case where you are deemed medically unfit to participate in our classes for the forseeable future, in which case you will receive a full refund for your unused valid multipass or session fee, less our reasonable administrative costs (Please send us your doctors note). If you have already started the course we will put your course on hold for you.
Courses and classes that have taken place will not be refunded, but you are able to transfer your classes to a different class/day up to 1 hour before the event.
We usually have a waiting list for classes so please remember to cancel or transfer so somebody else can take your spot!
Hen party deposits are non refundable but you can transfer to a different date.
If you become ill, injured, or unable to partake in a course that has already started we will put your course on hold for you, please email us to put your course on hold. If you do not let us know all courses expire three months from the first session.
If your instructor cancels your class for any unseen circumstances we will call you and let you know (please make sure you have entered the correct number) you may chose to transfer your class to the following week, a different day or get refunded for the class.
Enjoy your class! 😘