ready2climb operates a 48 hour refund policy for fun climbing session bookings. If there is longer than 48 hours before your booking, simply call us to arrange a refund. As the online payment provider charges us a transaction fee for booking (£0.20 + 1.4%), you will not be refunded this transaction fee.
If there is longer than 5 hours, but less than 48 hours before your booking, you can transfer the booking (once) to another date or time, subject to availability.
If you simply wish to change the name of a climber, please let us know