Universal Credit in Depth (Advanced), Part 2 only

Thursday, 8 April '21   9:45am – 12:45pm BST

This is Part 2 of a two part course. You may book this module separately by choosing Single Part ticket. To attend the complete course, please book via Part 1.


  • Claims & payments issues
  • Break
  • The UC Calculation

UC in Depth, Part 2 looks at the issues that come up for people when trying to make and manage a claim to UC. It enables participants to help vulnerable claimants avoid UC payment related problems. After the break we consider the best courses of action to resolve a problem in UC to help participants to identify whether to use a mandatory reconsideration/appeal, a complaint and/or a threat of judicial review.

By the end of the module participants will:

  • Be able to help vulnerable claimants complete the UC application process;
  • Understand how the UC assessment period works and how changes of circumstances affect the award;
  • Have an awareness of when and how a deduction can be made to a UC award in respect of a DWP or third party debt.
  • Be able to identify which decisions are likely to be appealable;
  • Understand when a complaint may be needed instead/as well;
  • Identify where non-appealable decisions may be subject to the threat of judicial review;
  • Understand that often more than one approach is needed.

Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Before the course, participants will be provided with a Dropbox link to supporting material including PowerPoint slide handouts and a comprehensive training pack pdf.

Intended audience
This course is for staff with some previous experience of Universal Credit and the wider system who want to explore the more difficult areas of UC. Please consider whether our Universal Credit Overview course may be more suitable for you.

Certificates & post course support
Named participants completing the whole course (2 x half days) will receive an e-certificate and regular benefits news updates and guarantees access our free 12 months post-course advice service.


In the week before the course, you will receive an email with Zoom link(s) to the course and a Dropbox link to access the pack/slides which are in pdf format. You will need to download (or print) the pack (and slides, if you wish) before each part of the course.

You will need a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.

We recommend participants log in a few minutes beforehand. You may also wish to have a pen and paper handy to make notes.


There is NO PART 2 TICKET available for this course
Please book onto Part 1 & 2 via Part 1