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Benefits for Older People

Wednesday, 10 August '22   9:45am – 12:45pm BST
Only 4 spaces left


This is a two-part course, run on two consecutive days. To attend the whole course, please select 2-Part Discount ticket for £135 + VAT, you do not then need to book separately onto Part 2. If you wish to attend Part 1 only, choose the Single Part ticket.

Pension Credit: Eligibility & entitlement

This module looks at the qualifying rules for Pension Credit and how amounts are worked out. It enables participants to identify who should claim Pension Credit and understand the calculation for Pension Credit Guarantee.

By the end of the course participants will:

  • Understand who can claim Pension Credit Guarantee and who can claim Pension Credit Savings;
  • Understand the age rules for Pension Credit including the rules for mixed age couples;
  • Be aware of the presence, residence and immigration rules and the typical problems that can affect claimants;
  • Recognise how different forms of income and capital affect Pension Credit and when a capital disregard might apply;
  • Have gained an understanding of how Pension Credit Guarantee is worked out;
  • Be able to recognise errors in Pension Credit awards.

Attendance Allowance and Form Filling

This module teaches the eligibility rules for Attendance Allowance. It enables participants to understand who should claim Attendance Allowance and how to make effective applications.

By the end of Part 2 participants will:
• Understand the main eligibility rules for Attendance Allowance;
• Be able to help people make effective applications on attention grounds;
• Be able to help people make effective applications on supervision grounds;
• Know who should qualify under the special rules.
• Have gained effective techniques for filling out the Attendance Allowance application form.

Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slides and a comprehensive training pack pdf.

Intended audience
This course is for staff working with people aged 65 and above. No previous experience is required, although a working knowledge of the wider benefits system is helpful.

Certificates & post course support
Named participants completing the whole course (Parts 1 & 2) will receive an e-certificate and regular benefits news updates and guarantees access our free 12 months post-course advice service.

Level: Standard


In the week before the course, you will receive an email with Zoom link(s) to the course and a Dropbox link to access the pack/slides which are in pdf format. You will need to download (or print) the pack (and slides, if you wish) before each part of the course.

You will need a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.

We recommend participants log in a few minutes beforehand. You may also wish to have a pen and paper handy to make notes.


2 part discount ticket (booking for both Parts 1 & 2) with downloadable materials
This ticket covers both Part 1 and Part 2 (the following day)
£135.00 + VAT
1 part ticket
This ticket is for those wishing to book onto Part 1 or Part 2 only.
£75.00 + VAT
2 part ticket (booking for both Parts 1 & 2) with printed pack
This ticket includes the cost of printing and delivery of a printed pack to your given address in advance. It is only available to those who book AT LEAST one week before the first training date.
£160.00 + VAT