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The Work Capability Assessment

Thursday, 25 August '22   9:45am – 12:45pm BST


This is a two-part course run on two consecutive half days. To attend the whole course, please select 2-part discount ticket for £135 + VAT (you do not need to book separately onto Part 2). To attend Part 1 only, choose the Single Part ticket.


  • Overview & eligibility
  • The assessment process

WORK CAPABILITY ASSESSMENT, Part 1 looks at the differences between ‘New Style’ Employment and Support Allowance (ESA), ‘Old Style’ Employment and Support Allowance (ESA) and Universal Credit (UC) as well as the relationships between them. After the break, this module goes on to teach the assessment process used in both Universal Credit and Employment and Support Allowance. It enables participants to help claimants fill out the UC/ESA assessment form effectively.

By the end of Part 1, participants will:

  • Know who can claim ESA and/or UC because they are currently unable to work;
  • Understand how benefit is paid pending the Work Capability Assessment.
  • Understand the Work Capability Assessment criteria;
  • Be able to help claimants fill out the UC50/ESA50 form effectively; on behalf of a claimant.


  • The medical assessment and DWP decision
  • The mandatory reconsideration letter

WORK CAPABILITY ASSESSMENT, Part 2 looks at how to prepare a claimant for the medical assessment and what to do in cases where the claimant is unhappy with the DWP decision. After the break, we teach participants how to write an effective mandatory reconsideration (MR) request letter following a Work Capability Assessment decision.

By the end of Part 2, participants will:

  • Be able to help claimants who have difficulty attending the medical;
  • Have an awareness of the questions that are likely to be asked at the medical assessment;
  • Understand the mandatory reconsideration and appeals process and how to help claimants who are without other income.
  • Know how to check for inconsistencies in the evidence used by the DWP to make the decision;
  • Know when and how to request further medical evidence in support of a claimant;
  • Have examined an example of a well written MR letter to consider best practice.

Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slide handouts, a comprehensive training pack pdf and additional resources.

Intended audience
This course is for staff working with working age people who are affected by a health condition or a disability. No previous experience is required although a working knowledge of the wider benefits system is helpful.

Certificates & post course support
Named participants who complete both Parts 1&2 of this modular online course will be eligible for an e-certificate, access to our benefits news and 12 months access to our post course advice service.

Level: Standard


You will receive an email with course link(s) and a Dropbox link to the pack/slides in pdf format. You will need to download (or print) the pack before each part of the course. We recommend participants log in 5-10 minutes beforehand. You will need a good wifi connection and a suitable computer/device to access the Zoom session and the pack throughout. You may also wish to have a pen and paper to make notes.


2 part discount ticket (booking for both Parts 1 & 2) with downloadable materials
This ticket covers both Part 1 and Part 2 (the following day)
£135.00 + VAT
2 part ticket (booking for both Parts 1 & 2) with printed pack
This ticket includes the cost of printing and delivery of a printed pack to your given address in advance. It is only available to those who book AT LEAST one week before the first training date.
£160.00 + VAT