Introduction to Welfare Benefits, Part 2 only

Friday, 15 January '21   9:45am - 12:45pm

This is PART 2 of a two part course. To attend the complete course, please book via Part 1.

Introduction to Welfare Benefits, Part 2:
9.45am - 12.45pm

  • Universal Credit and the wider system
  • Maximising income from benefits

Introduction to Welfare Benefits, Part 2 looks at how Universal Credit affects people in the context of the wider system, as well as how to complete a basic benefits check and get calculations done.

By the end of the course participants will:

  • Understand who should claim Universal Credit;
  • Be aware of how a claim to Universal Credit affects other benefits in the wider system.
  • Be able to complete a basic benefits check to ensure people are claiming their likely entitlements;
  • Be able to get calculations done;
  • Know how to check that a decision is correct and what to do if it is not.

Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slide handouts, a comprehensive training pack pdf and additional resources. There is a 20-30 minute break halfway through the course.

Intended audience
This course is for staff working with working age people who are affected by a health condition or a disability. No previous experience is required although a working knowledge of the wider benefits system is helpful.

Certificates & post course support
Participants will receive an e-certificate for completing Parts 1&2 (6 hours) of this course. This also guarantees eligibility to access our free 12 months post-course advice service (including priority entry to free webinars).


In the week before the course, you will receive an email with Zoom link(s) to the course and a Dropbox link to access the pack/slides which are in pdf format. You will need to download (or print) the pack (and slides, if you wish) before each part of the course.

You will need a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.

We recommend participants log in a few minutes beforehand. You may also wish to have a pen and paper handy to make notes.


Single part ticket
This ticket is for Part 2 (half a day) only. Please go to Part 1 to book onto the complete course.
£70.00 + VAT
Single part ticket
For Part 2 only. (See Part 1 to book both Parts 1 & 2)
£70.00 + VAT