This is Part 2 of a two part course. You may book this module separately or together with Part 1 for a complete course.
9.45am - 12.45pm
UC in Depth, Part 2 looks at the issues that come up for people when trying to make and manage a claim to UC. It enables participants to help vulnerable claimants avoid UC payment related problems. After the break we consider the best courses of action to resolve a problem in UC to help participants to identify whether to use a mandatory reconsideration/appeal, a complaint and/or a threat of judicial review.
By the end of the module participants will:
Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Before the course, participants will be provided with a Dropbox link to supporting material including PowerPoint slide handouts and a comprehensive training pack pdf.
This course is for those working with people of working age on a low income. A basic understanding of Universal Credit and the wider benefits system is assumed.
Certificates & post course support
Named participants completing the whole course (2 x half days) will receive an e-certificate and regular benefits news updates and guarantees access our free 12 months post-course advice service.
You will receive an email with course link(s) and a Dropbox link to the pack/slides in pdf format. You will need to download (or print) the pack before each part of the course. We recommend participants log in 5-10 minutes beforehand. You will need a good wifi connection and a suitable computer/device to access the Zoom session and the pack throughout. You may also wish to have a pen and paper to make notes.
2-part discount ticket (price per day)
To book on both parts of this course, SELECT this ticket and then VIEW SELECTION and SELECT MORE.
|£60.00 + VAT|
Single part ticket
This ticket is for one part (half a day) only. To book on the whole course, choose the 2 part discount and VIEW SELECTION / SELECT MORE
|£70.00 + VAT|