From Conflict to Closure: Managing Sensitive Volunteer Issues - Voluntary Sector Support

Gain the confidence and tools to address difficult volunteer situations with professionalism and empathy. This practical course guides you through managing conflict, resolving issues, and building stronger volunteer relationships - even in challenging circumstances.

The course will cover

• Identify common sources of conflict and sensitive issues that arise in volunteering setting
• Demonstrate the ability to approach and structure difficult conversations
• Assess the severity of sensitive scenarios and determine appropriate responses
• Apply conflict resolution and closure strategies
• Understanding the value of ending volunteering well

Key Details
Date: Wednesday 15 October 2025
Time: 10am - 1pm
Where: Dial Post Village Hall, Worthing Rd, Dial Post, Horsham RH13 8NH
Cost: Free (£10 deposit when booking, refundable on attendance). This training is funded by the UK government through the UK Shared Prosperity Fund.

Deposit information
We will take a £10 deposit to secure your place on this training course. Your deposit will be refunded if:
• You attend the training course.
• You cancel your place with more than 48 hours notice.

We cannot refund your deposit if:
• You cancel with less than 48 hours notice.
• You do not show up on the day of the training.

This training is for charities, community groups, and not-for-profit organisations working in the Horsham District.

If you have any questions about the training, please get in touch with the Voluntary Sector Support team by phone or email.
Phone: 01403 215191
Email: volunteering@horsham.gov.uk