Negotiation Skills

Introduction:

Negotiation skills are used in many day to day situations; introducing changes, dealing with suppliers, liaising with customers and when making decisions. Well developed persuading and influencing skills are also needed to ensure the right points are communicated in the right way. This course will help participants to plan for a variety of negotiation situations, communicate clearly to ensure people listen and build positive relationships.

This course will enable participants to:

• Define effective negotiation
• Understand the skills required for each step of the negotiation process
• Demonstrate best practice negotiation technique
• Understand the basic principles of negotiating effectively
• Minimise potential points of conflict
• Enable negotiations to be approached with confidence.

Who the course is for

This course is for those who want to improve their negotiation skills with colleagues, customers or suppliers. It is a general purpose course that meets the needs of different people: managers and supervisors who have to negotiate at work will find the course useful, with a balance of theory and practical exercises.

Course Content

Day 1

• The theory of negotiation
• Importance of communication
• Building rapport
• Personal Values
• Influencing Styles
• The benefits of Win: Win

Day 2

• Importance of assertiveness
• The 4 Phases of Negotiation: Prepare, Discuss, Propose, Bargain
• Practical Exercises
• Closing the Negotiation