The Calm Heart: Mastering Conflict Resolution with Confidence.

Title: The Calm Heart: Mastering Conflict Resolution with Confidence.
Date: Tuesday, 6th October
Time: 7-8 p.m.
Format: One-hour online masterclass (introductory session to the full in-depth training).

Course Overview
The Calm Heart Masterclass is an introductory training designed to equip educators with the essential skills to facilitate high-stakes conversations with confidence, clarity, and compassion.
This session provides a foundation in conflict facilitation, using the C.O.N.N.E.C.T. &
G.R.O.W. Framework - a structured approach that supports effective, relationship-centered dialogue.
By focusing on long-lasting, sustainable change, this training empowers teachers not only to manage conflict but to guide and transform conversations, fostering a school culture of trust,
emotional safety, and resilience. Participants will gain access to practical tools and resources that enhance their ability to lead constructive discussions—making a profound impact on both their own well-being and the school environment.
This masterclass serves as an entry point to the more comprehensive Calm Heart Training, which offers in-depth practice and coaching in these frameworks.

Learning Objectives
By the end of this masterclass, participants will be able to:
● Develop strategies to stay calm and grounded while managing challenging interactions.
● Learn and Apply the C.O.N.N.E.C.T. & G.R.O.W Framework, a structured approach and model to fostering emotional safety and productive dialogue.
● Gain access to tools and resources that support long-term, sustainable conflict resolution
practices in schools.
● Recognize the personal benefits of effective conflict facilitation, including reduced stress,
increased confidence, and a more positive impact on school culture.

Course Impact
Participants will leave with immediately applicable strategies to facilitate rather than fear of conflict, allowing them to foster a more open, connected, and resilient school environment. By integrating these techniques into daily practice, educators will experience reduced burnout,
stronger relationships, and a greater sense of ease in navigating difficult conversations.
This masterclass is a stepping stone to the full Calm Heart Training, where teachers will dive
deeper into conflict coaching, facilitation techniques, and real-world application, ensuring lasting impact for themselves and their school communities.

Tutor Bio:

Sorcha Mallen is a conflict resolution specialist, facilitator, and founder of Rooted Resolutions, with a passion for helping people move through tension with clarity, confidence, and compassion. She holds a Master’s in Mediation and Conflict Intervention and is trained in the CINERGY® Conflict Coaching model and restorative practices. With years of experience delivering in-person and online trainings across Ireland, Sorcha brings a grounded, engaging, and practical approach to conflict work. Whether working with teachers, teens, teams, or leaders, she empowers others to stay calm under pressure, navigate hard conversations, and build stronger, more authentic relationships.