TRIALS - What to expect workshop

I have been told the Cafe will be open but I can’t guarantee this.
WHAT TO BRING TO TRAINING AND TERMS AND CONDITIONS
• Your dog's lead and harness. Retractable leads, slip leads, electric shock collars, spray collars, half check collars, pronged collars and head collars or any device that causes discomfort, pain or fear are not acceptable.

• HIGH VALUE TREATS. These must be NON-CRUMBLY. Later you may be asked to bring “sticky ham”. This is the very cheap wet looking wafer-thin ham from supermarkets.

• Your dogs water bowl and water. Sniffing can make them thirsty.

• A sun cover for your car in sunny weather and a fan. Your dog's safety and comfort are your responsibility.

• A sense of humour. Dogs learn at different speeds just like us. As long as you are both having fun it’s ok.

• Family members are always welcome in our classes, but we require just one person to train your dog in class. Children under 16 must be accompanied by an adult. Please ask before bringing someone.

• Please keep your dogs on leads at all times unless otherwise directed by your trainer.

• The fun of training in a class is likely to excite your dog so keep a firm hold of your lead.

• Please be respectful of other dogs and their handlers and ask the owner’s permission before approaching or allowing your dog to approach others – not all dogs are comfortable around other dogs or people.

• COVID 19 If you have any symptoms or tested positive with covid, isolating, been abroad or been in contact with anyone that has Covid symptoms, please stay home. We must all do whatever we can to protect us and others Selby Sniffers. Please follow Government guidelines.

• Training area. We may be inside or out so make sure you have appropriate clothing.

Bitches in Season
Bitches may not be feeling their best throughout their season. They may be “grumpier” and less comfortable around other female dogs, and male dogs will be well aware that she is in season and hassle her if given the chance. We don’t allow in-season dogs in our group classes because this can be stressful for all the dogs as well as disruptive to the class and the dogs’ learning. Even neutered male dogs, let alone intact ones, can be easily distracted and can sometimes be quite obsessive towards females in season. Your dog may not be feeling wonderful anyway and may feel particularly uncomfortable and defensive in a group class setting.
Our classes may include young, intact dogs who are at various stages in their training journey. While intact male and female dogs can certainly learn to stay engaged and focused on their owners, doing so while around a female who is in season is incredibly hard work and is a huge ask even of a well-trained dog.
We never want dogs or their humans to miss out on training. We strongly encourage owners to attend class without their dog if she comes into season, so they can see the training in action and speak to their instructor if they have any questions before applying the training with their dog at home.
TERMS AND CONDITIONS
Please ensure you have read and understood these Terms and Conditions before you make a booking. By placing a booking, you are deemed to have read, understood and accepted them.

Contract of Sale
• Completion of the booking process and acceptance of our terms and conditions forms your contract with Selby Sniffers K9 Scentwork.

Reactive Dogs / Health Issues / Bitches in Season
• You are responsible for informing Selby Sniffers K9 Scentwork of any problems around reactivity issues of your dog. We reserve the right to discontinue any training if issues arise.
• Please inform us of any health issues with your dog. We reserve the right to discontinue any training if we feel that the welfare of your dog is at risk.
• Bitches in season will not be able to participate in our training.

Payment
• Payment of the full course fees must be made in advance and are made at the time of placing a booking.
• It is not possible to attend a course unless payment has been received.
• Payment is made on our booking site unless otherwise arranged.
Cancellation
• Under the Consumer Protection (Distance Selling) Regulations 2000 you may cancel your purchase of a course/workshop/event within a period of 7 working days beginning on the day of your booking confirmation. However, there is no right of cancellation where the course/workshop/event begins within this seven-day period.
• Cancellations must be made in writing by post or email, they are subject to the following fees:
• Cancellations within 0-7 days of the start date will be charged the full course fee.
• Cancellations within 8-56 days of the start date will be charged 50% of the full course fee.
• Cancellations more than 56 days before the start date will be charged 30% of the full course fee.
• Plus an admin fee of £25 may also be charged.
• Selby Sniffers K9 Scentwork reserves the right to refuse a course booking and refund the course fee.
Delegate Substitution
• A substitute delegate may be named at any time before the course at no additional cost.

Transfer of Courses
• Courses cannot be transferred to an alternative date or banked.

Course Content and Course Cancellations
• Selby Sniffers K9 Scentwork reserves the right to change the content, timing, date, venue or Instructor of the course in order to provide a high-quality service or where it is necessary for reasons beyond our control.
• Selby Sniffers K9 Scentwork reserves the right to cancel a course up to and including the date of the course and will strive to give as much notice of this as possible. Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date.
• Selby Sniffers K9 Scentwork will not be liable for any losses or expenses arising from amendments to the course or cancellations.
Intellectual Property
• Course materials are guidelines supplied only for your personal not business use. A direct copy of any material shall be deemed as a breach of intellectual property. Selby Sniffers K9 Scentwork provide training information that can be used for your personal scentwork journey with us. However, Jenny Dyer remains the owner of all intellectual property in course materials, references are required if used. No part of the materials may be copied, recorded or reproduced without our permission.

Data Protection
• Any personal information you give to us with be processed in accordance with the Data Protection Act 1998. We will use the information to process your booking, to provide the course and to inform you about similar courses or products which we provide. You will become a member of our mailing list unless you tell us that you do not want to receive this information, you may unsubscribe at any time. Any personal data you provide may be held on computer files.

Applicable Law
These terms and conditions are governed by and construed in accordance with English/Welsh law and any dispute arising out of or in connection with them shall be settled by the appropriate court.

Complaints/Appeals Procedure
How to report a complaint
Please contact us in writing or email explaining your complaint and providing evidence of such.
The complaint will be assessed by the head of Selby Sniffers K9 Scentwork, Jenny Dyer

Registered Address
Selby Sniffers K9 Scentwork
33 Hillfield
Selby
North Yorkshire
YO8 3ND