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Difficult Conversations

Thursday, 23 February '23   2pm – 5pm GMT
The Museum of Making at Derby Silk Mill, Silk Mill Lane, Derby, DE1 3AF


It is inevitable that from time to time we will be faced with situations where we need to engage in courageous or difficult conversations. From navigating interpersonal tensions with people that we work with, to providing tricky feedback and managing external clients, this workshop draws on evidence-based principles for how to collaborate effectively in a range of contexts. We cover a range of tools and techniques including:

  • what makes a conversation difficult
  • understanding the underlying needs of ourselves and those we work with
  • the 5 conflict styles
  • the power of reframe
  • assertive modes of conversation
  • empathy, listening and other skills for collaboration

There will be opportunity to explore case studies and work on real-world scenarios.

This workshop is being facilitated by Sarah Naidoo-Banks, Business Psychologist and Coach, and founder of Spring Insight, an evidence based psychology service providing professional and personal development workshops and one to one coaching for businesses and the wider community. More details can be found here:



Difficult Conversations


The Museum of Making at Derby Silk Mill
Silk Mill Lane

Off-site parking is available at Assembly Rooms, Bold Lane and Chapel Street car parks and parking cards can be validated at the Museum of Making to give a discounted rate of £2.50 for a day.

There are four accessible parking bays on Silk Mill Lane for Blue Badge holders.


  • Toilets