Basic Support Services: Incident Response and Reporting 💻

​As basic support service providers it may feel like much of MN Statutes, Chapter 245D doesn't apply. But...much of 245D does apply! This includes recognizing, responding, and reporting incidents! Basic support service providers may not even be specifically required to have an incident response and reporting policy - though it is highly recommended. Incidents require a response from the provider including reporting, identifying patterns, and taking corrective action. So what is an incident and what do you need to do? This course will take the provider through identification of incidents to the final follow up.

Course topics:

• Define what is an incident and discuss examples of type
• Identify correct reporting timelines to all required parties (including DHS and the Ombudsman)
• Learn ways to track for patterns of incidents
• Identify types of corrective action and the importance of follow through
• Discover how staff responses are important and how to train them on incident response and reporting

Be prepared for incidents with the information you receive in this class! Preparing and responding quickly and correctly to incidents can help the people you support trust that you are there to provide for their health and safety. Now that is a reason to take action!

CEU Contact Hours: 1.2 for Nurses, 1 for Social Workers

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