If any booking is canceled by you it is non-refundable.
For a single climbing ticket only one accompanying adult can be admitted, with no additional spectators or siblings.
For family climbing, the maximum people allowed including spectators is 5.
There will be no refund if you arrive with more than this and cannot participate.
If we have to cancel the booking then we will issue a refund.
If we make a decision that a water activity cannot go ahead due to bad weather, then where we can, an alternative activity and/or date will be offered. If this is not suitable then a refund will be issued.
If you decide not to attend because of poor weather, but the activity is still going ahead you will not be entitled to a refund and full payment will be expected.