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Refund policy

By returning the booking form you are agreeing to:

Booking Terms:

  1. All contracts are formed pursuant to a request for a place on an AR course made using this Booking Form shall be subject to our standard Terms and Conditions and the terms set out herein.

  2. Where these terms conflict with our standard Terms and Conditions, these terms shall prevail.

  3. A Written Acknowledgement of Order and an invoice will be issued following receipt of a Booking Form and full payment must be made prior to the commencement or upon registration for the course, and in any case within 21 days of the date of the invoice, in order to secure your place.

  4. Joining instructions will be forwarded prior to the commencement of the course.

  5. Once a Booking Form has been received we regret that the transfer of a booking to another event cannot be made but a substitute delegate will be accepted at any time. Transfer to an alternative date(s) for the same course will be at the discretion of the Director.

  6. Cancellations must be in writing and are subject to the following charges:
    a. Authentic responses recognises that there might be circumstances beyond the control of you or us (e.g., sickness, accident, injury, bereavement etc.) which prevent training sessions taking place at the agreed time. In such circumstances, no notice is expected and the session can be rearranged without penalty to either party.
    b. Should you choose to postpone any session you will provide at least 48-hours’ notice or forfeit the session and the full fee.
    c. You may give notice to cancel a session, or package of sessions, and receive a refund under the following terms.
    (a) Less than 24 hours’ notice – no refund.
    (b) Between 48- and 72-hours’ notice – 50% refund of remaining fees.
    (c) More than 72 hours’ notice – full refund of remaining fees.

  7. Authentic Responses reserves the right to alter the content, lecturers, timing, and venue of the course for reasons beyond the control of Authentic Responses

  8. All courses run subject to demand.