Membership includes
4 classes per month (in-studio or online)
Flexible booking in any class to suit your schedule.
Unlimited access to our short home-practice online library to help meet your goals quicker.
10% off 1:1 private sessions to... [Read more]
Membership includes
4 classes per month (in-studio or online)
Flexible booking in any class to suit your schedule.
Unlimited access to our short home-practice online library to help meet your goals quicker.
10% off 1:1 private sessions to personalise and tune-up your practice more fully.
A personal discount code for extra classes at £12.00 each.
HOW MEMBERSHIPS WORK
YogaSpace memberships provide regular access to your chosen number of classes every month. It automatically bills you based on your chosen billing cycle of either 1-month, 3-months or 6 months. You'll also get some great additional benefits.
To attend your classes, pick and choose from our schedule using the Exclusive Members tickets - this offers full flexibility to when you can come. We cap the class numbers to keep the classes enjoyable so advance booking will get a space in the class that you want to come to.
Membership sets up an auto-pay subscription which bills your bank card automatically. The membership needs to run for at least 3-months. Please provide at least 30-days advance notice period to cancel (see below for full details).
CLASS BOOKINGS
Once you have bought your membership, you simply log in using your email address and you will be able to use the ‘exclusive’ membership tickets for each class to book any class.
CLASS CANCELLATIONS
If you need to cancel a booked class, as long as it is 24-hours ahead of time you can use the ‘ticket transfer’ option to change to a new class time. Or if you have booked into a regular class time, then email us at least 24-hours ahead and we will offer that space to someone else and you can use your credit in another class.
If you offer less than 24-hours notice this will result in your class credit being used. But you can get a class recording of the week’s class instead or have a Zoom class replacement if that is available.
Please arrive at least 10 minutes before the class starts to have time to settle in and speak to the teacher about any injuries or questions you have about yoga. If you are late you might not be able to come in as it disrupts the class for everyone but this will still use a class credit.
ONLINE LIBRARY UNLIMITED ACCESS
Your personal access link will be emailed to you within 3-days of starting your membership (sooner if it isn't a weekend or holiday). Once set up you gain access to mini, short and medium length home practices to build your practice and complement your group classes.
SAFE PRACTICE
All our teachers are very experienced and well trained and will offer suitable adaptations and modifications to the practices. We aren’t an extreme movement or practice studio, and along with our gentle yoga classes there is always something you can do. And within every class there is always the option to listen to your body and rest. Please speak to your teacher regularly, and especially if any discomfort arises so that we can help overcome any issues.
MEMBERSHIP CANCELLATION
Memberships run for a 3-month minimum time. When you are ready to cancel, please email Bristolyogaspace@gmail.com and give 1-month's advance notice.
REFUNDS
Sorry there are no refunds of memberships paid but not used. Unused classes cannot be rolled over to subsequent months.
If you miss your monthly payment (e.g. your card expires) please contact us asap. We understand that errors occur and will work with you to sort it out. If this happens we will request a £20 administration fee as it can be time consuming to sort out.
If unforeseen circumstances occur and classes are unable to run classes, we will communicate with you clearly as soon as possible via email. We will honour all memberships and aim to provide value for your subscription as far as is possible.
STUDIO CLOSURE over the holidays
Over the Christmas season we close the studio between Christmas and New Year. We also often close on bank holidays. The website always has an up to date class schedule so that you can plan your class attendance to ensure you are able use all your credits. We will also offer class recordings for home practice to ensure your practice is supported during the break.
CHANGES to our terms and conditions
We will always keep an updated copy of the terms and conditions on the membership page of our website. Any changes made will be reasonable and fair. We will always protect your privacy in compliance with the law.
HOW WE USE YOUR INFORMATION
Bristol YogaSpace Ltd. collects very limited personal information.
We use a fully legally compliant credit card processing services provider to take payments and have no access to your payment information. Our booking provider is Bookwhen Ltd, and our credit card processer is Stripe Ltd.
Any information you disclose with your yoga teacher is confidential and will not be shared with anyone else. Confidential health information is kept individually by the teachers you share it with and if written down is stored securely.
TERMINATING YOUR MEMBERSHIP
We aim to provide a safe and respectful place for everyone. If there is unreasonable behaviour occurring by the member, we reserve the right to cancel the membership and refuse entry to the member.
COMPLAINTS
We aim to always meet the highest standards in our teaching and in our relationships with our students. We take any complaints we receive very seriously. We encourage people to bring any complaints to our attention where our teachers will fairly review the complaint and agree appropriate action. A complaint against an individual teacher will be addressed and taken seriously. We would also welcome any suggestions for improving our procedures.
ADDRESS AND CONTACT INFORMATION
You can write to us at:
Bristol YogaSpace Ltd. Princes Place, Bristol, BS7 8NP
Or email us at bristolyogaspace@gmail.com
Or telephone us on 07530 053 543
