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Cougar Swim School Reservation Page

Refund policy

What if I miss a class?

We hope that you can attend every class to help your child progress. We teach regardless of weather, unless there is thunder and lightning in the area.

There are no make-ups or refunds for missed classes.

If the pool is closed due to mechanical or chemical reasons, the make-up day will be on Friday.

If your child has a fever, infection, or diarrhea, do not attend class.

Please call us… we will work with you to try and make-up the class during the session (no personal make-up on Friday).

What if I need to cancel?

We offer all swim levels during each of the class times and hopefully there is one that fits your busy schedule.

Once you reserve your spot (on the phone, email, or in person), and you choose to cancel, please contact us immediately so we can make the spot available.

However, if you must cancel your session:
There is a $50 cancellation fee if you cancel 2 or more weeks before the start of the program.
There is a 50% cancellation fee if you cancel 2 weeks or less before the start of a session.

Please keep in mind we do not offer refunds after the session has started.