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If you are unable to attend a group class or private class, party or hire, for any reason, please email info@divaflowpole.com.
We require at least 48 hours notice for rescheduling a single /group class. If you provide us with less than the required 48 hours notice, you are not entitled to a cancellation/reschedule, but we will treat requests on a case-by-case basis. Party hire- classes booked can be rescheduled to a future date if 7 days notice is given. Unfortunately no refunds are available. If Diva Flow Studio is required to close the studio and cancel group classes or private classes, parties or hire due to Government Guidance, we will inform students via the email address associated with their booking as soon as is reasonably possible. It is students’ responsibility to ensure these email addresses are correct and up to date. Class credits equal to the amount of classes cancelled will be applied to Students’ booking accounts, and have no expiry date. - If a Diva Flow Studio Instructor is unable to teach group classes or private classes or parties, due to being advised to self-isolate, and a replacement Instructor is not available, the class will be cancelled, and we will inform students via the email address associated with their booking as soon as is reasonably possible. Class credits equal to the amount of classes cancelled will be applied to Students’ booking accounts, and have no expiry date. Students would be entitled to request a refund equal to the class/private class or party cost if they wish as we have had to cancel.