Users can transfer their own bookings in the BookWhen system to another session of the same event up to 6 hours prior to the session starting (this allows the club and coaches to keep accurate records of bookings and attendees & gives others the opportunity to fill the vacant space).
Users who do not attend a session on which they are booked (“no shows”) will not be entitled to receive a refund or discount on other events unless there are extenuating circumstances and only and at the discretion of the club.
Cancellation by the club/venue:
The club reserves the right to make cancellations to sessions, these may include but are not limited to:
Matters beyond our reasonable control
Pool or venue closure
Instances of prolonged low attendances
In the event of a cancellation by the club bookings will be:
Transferred to another session of the same event, or
A discount code will be issued to the user for the value that the user paid for the cancelled session
Refunds will only be considered where circumstances dictate and are at the discretion of the club.
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