Cancellations must be received in writing by Stella the Makaton Tutor and will accept the cancellation based on the date it is received in writing.

In the event of the client wishing to cancel a booking, they are subject to the
following charges plus any costs already incurred by Stella the Makaton Tutor:

Virtual courses:
15 days' notice for full refund

In-person courses:
30 days' notice for full refund

50% refund 14 to 29 calendar days prior to commencement of the course.

No refunds offered if notice is less than 14 days before event. Alternative dates may be offered at the discretion of Stella the Makaton Tutor.

In the case of costs being incurred by Stella the Makaton Tutor and retained at the point of cancellation. Stella the Makaton Tutor will produce copies of any documentation and receipts and make them available to the client.