All classes are 45 minutes in duration. 1:1 and 2:1 sessions are 50 minutes. Sessions will begin and end promptly as scheduled. Regardless of arrival time, sessions will end at the scheduled time. 24 hour notice of cancellation is required to avoid being charged for appointments and classes. Late cancellations and no-shows will be charged the full amount of the scheduled session. In case of last-minute instructor illness or emergency, we will make every attempt to find a cover instructor or will reschedule the class. Please note this cancellation policy does not apply to any courses you enrol on. Once booked, courses are non-refundable regardless of how many classes within the course dates you can attend.

If you have taken out a membership, we’re delighted that you have committed to your ongoing Pilates + Barre journey with us. Please note, your monthly rolling membership may continue over bank holidays when the studio is closed. Duke Pilates will close over the Christmas period. If your membership rolls over this period then your membership will be extended for the number of days of closure applicable to this period and your membership. Duke Pilates will close for a maximum of 3 additional weeks over the year. You are welcome to cancel and reinstate your membership accordingly. Please note there is currently no membership pause function. We do not offer reimbursement over this period.

If you have taken out the 4 or 6 x Class Pass option, please note if the usage period falls over the bank holidays or studio closure, any extension of this period in accordance with closure time is at the studio’s discretion.