Refund & Cancellation Policy
At Little Streets, we understand that plans can sometimes change. We aim to be as flexible as possible whilst ensuring we can manage our session capacities effectively.
By making a booking, you agree to the following terms.
If you are unable to attend your booked play session, you may:
Transfer your booking to another available session free of charge.
Request a credit to your Bookwhen account for future use.
Refunds are not normally provided unless required by law.
Less than 24 hours before your booking
Bookings cancelled within 24 hours of the session are non-refundable and cannot normally be transferred.
This is because your space has been reserved and may prevent another family from booking.
If you do not attend your booked session without contacting us beforehand:
Your booking will be treated as a no-show.
No refund, transfer or credit will be issued.
Members must also cancel unwanted bookings as early as possible to allow other families to attend.
Failure to repeatedly cancel bookings or repeated no-shows may result in booking restrictions or, in serious cases, review of membership benefits.
Membership fees are non-refundable once paid.
Memberships can be cancelled in accordance with the membership terms but payments already taken are not refundable.
Multi-visit passes are:
Non-refundable.
Non-transferable.
Valid for the expiry period shown at the time of purchase.
Unused visits expire automatically after the stated validity period.
All party bookings require a £45 non-refundable deposit to secure the booking.
Cancellations
If you cancel:
More than 14 days before your party: any balance paid beyond the deposit will be refunded.
Within 14 days of the party: payments are non-refundable unless we are able to rebook the party slot.
Where possible, we may offer a transfer to another available date at our discretion.
If Little Streets has to cancel a session or party due to circumstances beyond your control, you will be offered either:
A full refund; or
A transfer to another available session or date.
We understand that emergencies happen.
Requests relating to exceptional circumstances (such as serious illness, family emergencies or unforeseen events) will be considered on a case-by-case basis at the discretion of Little Streets management.
Supporting evidence may be requested where appropriate.
Approved refunds will normally be processed back to the original payment method within 5–10 working days, depending on your bank or card provider.
If you need to amend or cancel a booking, please contact us as soon as possible:
Email: team@littlestreets.co.uk