Refund & Cancellation Policy
All bookings, class packs, passes, introductory offers and promotional purchases are non-refundable once purchased.
For regular classes, you may cancel your booking up to 8 hours before the class start time. If cancelled within this notice period, the class will be returned to your account as class credit to use for a future booking.
Cancellations made less than 8 hours before class are non-refundable and non-transferable. The class credit or payment will be forfeited.
In some circumstances, the SweatLab teacher may need to cancel a class. This may include low booking numbers, commercial viability, weather disruption, venue issues, teacher illness, emergency situations or circumstances outside of our control.
In the event a SweatLab teacher cancels a class, your booking will not be forfeited.
If you booked using a class pass, class pack, introductory offer or promotional credit, the class credit will be returned to your account to use for a future booking.
If you paid for a single drop-in class, you will be offered either a class credit for a future booking or a refund of the original class payment.
We will aim to give as much notice as possible if a class needs to be cancelled.
By booking, you agree to this cancellation policy.