If you cancel your booking up to 12 noon 5 days before the session, the full cost of your booking (minus the booking fee) will be refunded. No money will be refunded after this point.
If you buy a course ticket (i.e. for a block of sessions), the above applies to the first session of the course. No refunds will be made if you decide to cancel any of the sessions within a course. It is not acceptable to send another family on your behalf unless it is another carer (e.g. grandparent) with your own child.
On rare occasions we have to cancel sessions due to illness or extreme weather (high winds, thunderstorms); due to the nature of this it might be as short notice as the morning of the session in which case we will send out a text message. The full session price will then be refunded.