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Hello and a very warm welcome to our 4-module Flexibility@Work for 2021 Programme

We're here to help you and your organisation be more flexible in responding to our volatile, uncertain, complex and ambiguous world, enabling more effective and healthy outcomes

We care deeply about developing effective and healthy people and organisations using evidence-based practices. As you’ve landed here, we guess that you probably care about these things too, and would like to find ways to improve your work and your workplace. If that sounds like you, we'd love to support you.

At times, in our work, all us can feel challenged by complexity, confused by circumstances, overwhelmed by uncertainty and even disconnected from a sense of meaning in our work. And of course, the global pandemic has had the potential to exacerbate those feelings. Responding to these kinds of challenges, effectively and healthily, requires flexibility.

The importance of flexibility is supported by 30+ years of research and practice in contextual behavioural science. And the science has shown that we can develop skills that cultivate flexibility: in individuals, using Acceptance and Commitment Training (ACT); and in groups, using Organisational Flexibility and Prosocial techniques. With our expertise in these areas, we want to spread the benefits, reaching more people and more organisations towards healthier and more effective outcomes.

We have developed this 4-module training programme to help you, your teams, your organisations and your leaders to develop greater flexibility. Whether you’re an employee, a trainer, a manager or a leader, we want to help you in addressing core challenges in your workplace, with flexibility. Just pick the modules that are relevant to you: one, two, three or all four. Read on for an overview of the programme, or scroll down for details, dates, and signing-up.


  • Module 1: Flexibility for Yourself at Work - 8 one-hour sessions, every Wednesday at noon, from 15th September 2021 through 27th October 2021
  • Module 2: Flexibility for Your People at Work - a two-day workshop, on 25th and 26th November 2021
  • Module 3: Flexibility for Your Group/Organisation - a one-day introductory workshop, on 21st January 2022
  • Module 4: Flexibility for Leaders - a one-day introductory workshop, on 18th February 2022

Programme Overview

A key message that we want to convey across this programme is that cultivating flexibility is about practicing, experiencing and experimenting with how flexibility looks and feels for you, in your context.

If you’re looking to develop your own effectiveness and wellbeing at work, we’ll be curating a space to support you, in Module 1. In brief sessions over eight weeks, we'll be building healthy habits as we explore and practice flexibility together: connecting with what matters to you at work; noticing what might be getting in your own way; and experimenting with alternative perspectives. Module 1 is also an important experiential foundation for anyone who wants to teach ACT/develop flexibility in others at work. We believe it is essential for all of us ACT trainers to cultivate flexibility for ourselves – to experience what it is means for us, in our own lives and work.

Module 2 is our Train-the-Trainer session, designed for practitioners (e.g. trainers, facilitators, HR) to help cultivate other people’s flexibility, within their own work contexts. We will teach the fundamentals of ACT/flexibility, and show you how we seek to covey the key messages in a way that’s appropriate to the workplace, and we’ll explore why and how you will want to adapt the approach to suit your contexts.

Modules 3 provides an introduction to how we can scale up these ideas to groups and organisations. We’ll be drawing on Prosocial techniques for developing cooperative and collaborative groups, and drawing on Organisational Flexibility concepts for developing effective and healthy organisations (from Annie's PhD). And Module 4 rounds off the programme by providing a focus for mangers and leaders. In this introduction, we explore the challenges for managers and leaders in cultivating their own flexibility, while also supporting the organisation’s flexibility and that of their employees. More detail on all four modules can be found below.

About Ross and Annie

Ross McIntosh is an organisational and coaching psychologist. As a practitioner, he uses evidence-based psychology in all areas of his portfolio career.

In his research role at City, University of London, Ross designs and deliver Personal Resilience Training for both the public and private sector, based upon Acceptance and Commitment Therapy (ACT) and wider contextual behavioural science. He lectures in organisational psychology at City, University of London, Goldsmiths and Birkbeck.

He founded the start-up, People Soup, in 2016, which is dedicated to making behavioural science accessible, practical and useful in organisations to enhance well-being, collaboration and performance. He has recently delivered evidence-based training to people in the NHS, Civil Service, teachers, and a variety of ballet companies including Northern Ballet, Rambert and Scottish Ballet. He has also designed and delivered bespoke workshops for a group of Senior Leaders at a multinational technology company, a diversity group at a Global American Bank and a customer loyalty organisation embarking upon a large scale change programme.

Prior to his portfolio career, Ross spent over 20 years in Senior HR roles in Government. He holds a BSc (Hons) in psychology from the University of Dundee and Masters degrees in Human Resource Management and Organisational Psychology. He is a Fellow of the Chartered Institute for Personnel and Development (CIPD) and also hosts the popular podcast – People Soup – nourishing the mind, flourishing at work.

Dr Annie Gascoyne is an organisational psychologist, trainer, facilitator, consultant and coach who uses behavioural science to equip people and organisations with skills to achieve their aims, with a greater sense of wellbeing, meaning and purpose.

Annie has over 20 years of experience across a wide range of organisations from multinational corporations through to entrepreneurial start-ups, and from financial services to charities. She has worked as an external consultant and coach, and as an internal manager of people, projects, operations and change.

Annie’s transition to organisational psychology was driven by her desire to help organisations and their people to work together more successfully and healthily. Her doctoral thesis, which researched organisational and psychological flexibility, provides her practice with a leading-edge, evidence-based perspective for improving our world of work.

She is also a visiting lecturer at the Institute of Management Studies (IMS), Goldsmiths, University of London, teaching Organisational Behaviour & Health, and Training, Coaching and Counselling courses on the MSc Occupational Psychology programme.

Any questions, please get in touch with us at

From 13 Jun 2024
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