CANCELLATION AND REFUND POLICY
The Cobham Cobras Basketball Club operates on a term or seasonal commitment basis. By registering for any club activity, you acknowledge and agree to the following policy.
TERM AND SEASON COMMITMENTS
• All registrations for team programmes, after-school clubs and skills development sessions are booked and charged per term or per season.
• Registration secures a participant’s place for the entire term or season and the Club plans coaching, staffing, venue hire (and league participation if BE related) based on these confirmed numbers.
• Payments are therefore non-refundable and non-transferable once a booking has been confirmed.
SEASONAL CAMPS
• All seasonal camps, holiday camps, and special event sessions are strictly non-refundable once booked.
• Places are limited and reserved in advance, and staffing and venue arrangements are made based on confirmed bookings.
NON-ATTENDANCE
• Refunds or credits will not be issued for missed sessions, including those missed due to illness, injury, holidays, schedule conflicts, or personal circumstances.
INJURY OR MEDICAL CIRCUMSTANCES
• If a participant becomes injured or unable to participate due to a medical condition during the season or term, this does not automatically entitle the participant to a refund.
• In exceptional cases involving long-term injury or serious medical circumstances, the Club may review the situation at its discretion.
• Any request must be submitted in writing with appropriate supporting information.

EXCEPTIONAL CIRCUMSTANCES
• Refunds may only be considered in exceptional circumstances, at the sole discretion of Cobham Cobras Basketball Club.
• Any request for consideration must be submitted in writing, including full details and supporting information where appropriate.
• Requests must be sent to:
welfareofficer@cobhamcobras.co.uk

• Submission of a request does not guarantee approval, and each case will be reviewed individually by the Club.
BEHAVIOUR AND DISCIPLINARY ACTION
• Cobham Cobras Basketball Club expects all players, parents, guardians, and spectators to adhere to the Club’s codes of conduct and behaviour standards.
• The Club reserves the right to suspend or remove any participant whose behaviour is deemed unsafe, inappropriate, or in breach of Club policies.
• In such cases, no refunds will be issued for any remaining sessions, term fees, or season fees.
TRIAL SESSIONS
• From time to time the Club may offer trial sessions for new participants.
• A trial session must be booked in advance and approved by the Club.
• Attendance at further sessions following a trial will require full registration and payment (or an agreed payment plan).
• Participants will not be permitted to continue attending sessions without completing the registration process.
CLUB CANCELLATIONS
• In the unlikely event that Cobham Cobras Basketball Club cancels sessions for an extended period, the Club will review the situation and determine whether alternative sessions, credits, or adjustments are appropriate.
 

FORCE MAJEURE
• Cobham Cobras Basketball Club shall not be liable for failure to deliver sessions or programmes due to circumstances beyond its reasonable control. These may include, but are not limited to:
• Venue closures or facility issues
• Severe weather conditions
• Public health restrictions or government regulations
• Industrial action or transport disruption
• Any other events that make it unsafe or impractical to operate sessions
• Where possible, the Club will endeavour to provide alternative sessions or suitable arrangements, however refunds are not guaranteed in these circumstances.