• Up to 48 Hours Before: You can cancel for a full refund.
• Less than 48 Hours Before: Cancellations made within 48 hours of the event are non-refundable. You are welcome to send someone else in your place.
• Late Arrivals: Class starts promptly at 7.30pm. Out of respect for the instructor and other students, late arrivals of more than 10 minutes may not be permitted to join, and no refund will be issued.
Yes, Pembee takes payments through both online and offline methods:
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Online Payments: Pembee integrates directly with Stripe to process credit cards, debit cards, and digital wallets (including Apple Pay, Google Pay, and Klarna). Money goes straight from the customer to your own Stripe account.
Offline Payments: You can manually record and reconcile offline payments like cash, bank transfers, and UK Tax-Direct/Tax-Free Childcare or childcare vouchers directly inside your Pembee dashboard.
Fees: Pembee charges a flat monthly subscription (starting at £30/month or $45/month) plus a 0.59% application fee on Stripe card payments (plus standard Stripe processing fees). There are no Pembee application fees on Tax-Free Childcare or voucher payments.
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If you'd like, let me know:
What type of business or classes you run
Whether you need subscriptions or installment plans
I can give you a better idea of how the fees and setup would work for you.
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Here is a clear, human-centric example of a cancellation policy for when you (the facilitator or business) need to cancel a session or event.
Facilitator Cancellation & Refund Policy
While we always try our best to run every scheduled session, there are rare occasions where we may need to cancel due to facilitator illness, unexpected emergencies, low enrollment, or dangerous weather conditions.
If Landing place Arts must cancel a session, we will always prioritise transparency and fairness:
Immediate Notification: We will contact you via email as soon as a cancellation decision is made. Please ensure your contact details are up to date.
Full Refunds: You will receive a 100% full refund for the cancelled session.