Little Haven Play & Socials 🌙✨

By booking a Class, you agree to this Refund Policy.

1. Cancellations by You
   If you cancel your booking more than 3 days before the Class, you will be eligible for a refund.
   If you cancel your booking between 24 hours and 3 days before the Class, we may offer a transfer to another session, subject to availability.
   Cancellations made less than 24 hours before the Class, or failure to attend, will not be eligible for a refund or transfer.
   All refunds or transfers are subject to availability and in line with this policy, and at our discretion unless otherwise required by law.

2. Non-Attendance (No-Shows)
   If you do not attend a Class and have not notified us in advance, no refund or transfer will be issued.

3. Illness
   If you or your child are unwell, please do not attend the Class.
   This helps protect all families attending our sessions.
   Please refer to our Terms & Conditions and Illness guidance before attending.
   Where appropriate and at our discretion, we may offer a transfer or refund in cases of illness, depending on the circumstances and availability.

4. Cancellations by Little Haven Play
   In rare circumstances, we may need to cancel or reschedule a Class due to events outside of our control, including but not limited to severe weather, venue closure, or other unforeseen circumstances.
   Where possible, we will aim to offer a suitable alternative, such as a rescheduled session or a catch-up class.
   If we are unable to provide a suitable alternative, a full refund will be issued for the affected booking.

5. Refunds & Discretion
   Refunds will only be issued where the conditions outlined in this policy are met.
   All refunds and transfers are subject to our reasonable discretion, unless otherwise required by law.
   Little Haven Play reserves the right to refuse a refund where requests fall outside of this policy.

6. Booking Terms
   All bookings are subject to this Refund Policy.
   Bookings are non-transferable unless explicitly agreed by Little Haven Play.
   It is your responsibility to ensure you are available for the session you book.

7. General
   Please contact your Little Haven Play session leader if you have any questions regarding this policy.
   We aim to be fair and reasonable when dealing with any requests, while also maintaining the sustainability of our classes.