September, 2024
10
Tue
9:30am BST
HR Skills for Line Managers
12
Thu
12pm BST
HR Brief Bites 1: Having courageous (difficult) conversations with your staff
1:30pm BST
Effective communication skills for non-clinical staff
17
Tue
Course: 2 dates
Managing for the First Time
24
Tue
9:30am BST
Giving Great Customer Care Over the Phone
25
Wed
10am BST
Managing Challenging Staffing Situations
12pm BST
HR Brief Bites 2: Managing probationary periods effectively
26
Thu
1:30pm BST
Effective triage for non-clinical staff
October
1
Tue
9:30am BST
Patients behaving badly - how to manage them effectively
10am BST
Communicating Assertively with your Colleagues and your Boss
2
Wed
Course: 2 dates
Recruiting Effectively for your Practice
3
Thu
12pm BST
HR Brief Bites 3: Understanding, managing and calculating annual leave entitlements
8
Tue
10am BST
Getting the most of your staff through coaching
9
Wed
12pm BST
HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
15
Tue
12pm BST
HR Brief Bites 5: Managing absence: from informal steps to dismissal
17
Thu
9:30am BST
Becoming a Leader
1:30pm BST
Effective signposting skills for non-clinical staff
22
Tue
12pm BST
Line Manager Brief Bites 1: Making the most of your time
24
Thu
12pm BST
HR Brief Bites 6: Managing employees with mental health concerns
November
5
Tue
12pm GMT
HR Brief Bites 7: Managing grievances effectively
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