Virtual Meeting the Challenges - this course is delivered using Zoom and is in two parts that cannot be split, please book both dates

Aim
To provide managers with an opportunity to discuss and develop their approach to dealing with difficult situations.

Objectives
• Identify causes of conflict and define appropriate strategies to resolve it
• Apply The Scout Association’s dispute, suspension and complaints procedures in an effective manner to real situations
• Apply the Scout Association’s safeguarding procedures to real situations
• Carry out challenging reviews
• Prioritise the different challenges faced in their role
• Identify steps to implement their personal action plans