Huddle & Bliss - Leading UK provider of mother & baby wellbeing classes and workshops

Huddle & Bliss is a leader in the provision of mother and baby wellbeing classes and workshops. In-person classes in Northants, Warwickshire and Oxfordshire are complemented by a series of comprehensive online workshops to further support the journey of motherhood. Run by mums for mums, all our professional training is accompanied by a healthy dose of real world mum!

Refund policy

Huddle & Bliss Ltd
Booking Terms & Conditions

Courses, Workshops, Event & Treatment Bookings at huddle & bliss

These terms and conditions apply to all bookings.  By making payment (online or otherwise) and/or submitting your booking form your are confirming that you have read, understood and accept all terms stated. 

In Person Course Bookings 
If for any serious medical reason you or baby are not able to start your booked course at the commencement we are happy to back-class you to the next available date subject to availability.  If you wish to transfer to a different date for any other reason, up to 14 days before your course commences a £10 administration fee applies, within 14 days a £30 administration fee is charged.  No refunds for no shows. 
 
If you wish to cancel your course the following charges apply.  Up to 28 days before commencement of your course a £10 administration fee is due,  within 28 to 14 days a £30 charge is applicable.  Within 14 days no refund is due.  

If you begin a course and cannot complete the full six weeks then we are unfortunately not able to offer any refund of course fees as we are then of course unable to fill that space.  However we will do our best where possible to include you in a future class subject to availability but this is not guaranteed. No refund is due for missed sessions including holidays or sickness.  On rare occasions it may be necessary for us to reschedule a class due to matters beyond our control including adverse weather conditions or staff sickness etc.  If this is necessary we will reschedule the class on a suitable date ensuring all lesson subjects are covered and courses completed.   Courses and events run on minimum numbers and although rare, we do reserve the right to cancel any such unviable events and provide a full refund to you within 28 days.  

In Person One off Sessions, Workshops, Events & Private Tuition
One off workshops and sessions such as but not exclusive to Chill Out Sessions, R&R for Busy Mums sessions, Weaning Workshops, Retreat Days etc , may be cancelled up to 14 days before subject to a £10 charge.  Within 14 days no refund is due.  Subject to availability we may be able to offer you transfer to an alternative date but this is not guaranteed and we reserve the right to apply a £10 administrative fee.  No refund or transfer is due for missed or unattended sessions.

Photoshoots are not transferrable or refundable under any circumstances.

Private sessions must be attended within 6 calendar months of the date of purchase. They may only be cancelled by the purchaser and not the recipient if it is a gift. Up to 14 days before a session date a £10 administration fee is due for cancellations and transfers.  For cancellations for sessions 14 days and within no refund is due. You may transfer your date 14 days and within subject to a £25 administration fee. 

Enforced Social Distancing
Whereby the delivery or attendance of in person courses are contradictory to government guidelines attendees will  be automatically enrolled in our virtual classrooms on an interim basis.  Suitable in person catch up sessions will be offered when guidelines allow.  H&B reserve the right to revise session date and times or offer a credit voucher in these circumstances.  Monetary refunds will not apply in these circumstances. 

Virtual Courses
If for any serious medical reason you or baby are not able to start your booked course at the commencement we are happy to back-class you to the next available date subject to availability.  If you wish to transfer to a different date for any other reason, up to 14 days before your course commences a £10 administration fee applies, within 14 days a £30 administration fee is charged.  No refunds for no shows. 
 
If you wish to cancel your course the following charges apply.  Up to 28 days before commencement of your course a £10 administration fee is due,  within 28 to 14 days a £30 charge is applicable.  Within 14 days no refund is due.  

If you begin a course and cannot complete the full six weeks then we are unfortunately not able to offer any refund of course fees as we are then of course unable to fill that space.  However we will do our best where possible to include you in a future class subject to availability but this is not guaranteed. No refund is due for missed sessions including holidays or sickness.  On rare occasions it may be necessary for us to reschedule a class due to matters beyond our control including adverse weather conditions or staff sickness etc.  If this is necessary we will reschedule the class on a suitable date ensuring all lesson subjects are covered and courses completed.   Courses and events run on minimum numbers and although rare, we do reserve the right to cancel any such unviable events and provide a full refund to you within 28 days.  

If for any serious medical reason you or baby are not able to start your booked course at the commencement we are happy to back-class you to the next available date subject to availability.  If you wish to transfer to a different date for any other reason we are happy to transfer you up to 14 days before your course commences free of charge.  Within 14 days a £10 administration fee is charged. 
 
If you wish to cancel your course the following charges apply.  Up to 14 days before commencement of your course a £10 administration fee is due, within 14 days a £20 charge is applicable.  Within 7 days no refund is due.  

If you begin a course and cannot complete the full six weeks then we are unfortunately not able to offer any refund of course fees as we are then of course unable to fill that space.  However we will do our best where possible to include you in a future class subject to availability but this is not guaranteed. No refund is due for missed sessions including holidays or sickness.  On rare occasions it may be necessary for us to reschedule a class due to matters beyond our control.  If this is necessary we will reschedule the class on a suitable date ensuring all lesson subjects are covered and courses completed.   Courses and events run on minimum numbers and although rare, we do reserve the right to cancel any such unviable events and provide a full refund to you within 28 days.  V

Virtual class payments (with the exception of twins or multiples) are for the attendance of 1 adult and 1 infant only.

Virtual One off Sessions, Workshops, Events & Private Tuition
One off workshops and sessions such as but not exclusive to Chill Out Sessions, R&R for Busy Mums sessions, Weaning Workshops, may be cancelled up to 14 days before without charge.  Within 14 days a £5 charge applies.  Within 7 days no refund is due.   Subject to availability we may be able to offer you transfer to an alternative date but this is not guaranteed and we reserve the right to apply a £5 administrative fee.  No refund or transfer is due for missed or unattended sessions.

Virtual class payments (with the exception of twins or multiples) are for the attendance of 1 adult and 1 infant only.

Treatments (available at Northants venue only)
Our limited treatment appointments are in high demand so advance payment is required.  Any appointment changes should be notified to us at the earliest convenience.  Cancelled appointments will be subject to a £10 administrative charge up to and including 72 hours prior to your treatment.  Within 72 hours we reserve the right to levy a cancellation fee of £30.  No refund is due for same day cancellations.  If you wish to postpone your treatment  then do let us know as soon as possible. Within 72 hours we reserve the right to charge an appointment transfer fee of £10.  If you go into labour early we will be more than happy to transfer your prenatal treatment to a postnatal treatment at no additional cost.  No refund is due for no shows.

General 

To due high demand, your place on a course is not confirmed or guaranteed until full payment is received. In fairness to clients booking online and making immediate payment, If you make a manual booking via invoice and payment is not received within 48 hours we reserve the right to release and re-sell the place without further notification to you.  

Huddle & Bliss run classes at a number of venues throughout Northants, Oxon, and Warks. Plus our virtual studios. Transfer of classes or courses across venues is at the discretion of H&B and subject to availability.  Usual T&C’s regarding administrative fees apply.  

Your child and their safety is your sole responsibility when attending classes at our studios or any other venue including virtual sessions. You are responsible for your personal belongings when you are attending any huddle & bliss sessions whether it is in our studio premises or elsewhere. 

Please do not bring your child to an in person class if you suspect they are suffering from a high temperature, any contagious disease or infection or they have been in recent contact with another child who is.

Please take your child with you if you need to leave the room at in person venues.

Hot beverages are provided in many of our sessions, for obvious safety reasons please do not remove any lids and ensure that you do not leave your drink unattended at any time.

For baby massage attendance of the first session is mandatory as this is when we cover all cautions and aspects for the foundation of the course.  If you are not able to attend a first session we will back class you to a later date subject to availability and transfer charges will apply.  Virtual catch up sessions are available at a supplementary cost.  

Any classes or treatments such as reflexology and massage are for you or your child only.  You fully undertake that it is not acceptable for you to teach any other parents or treat any other children any of the techniques shown.  You further understand that you are not being taught how to use massage or use reflexology on adults.  You fully accept that classes or techniques taught are not to replace conventional medications or treatments and cannot cure your child of any diagnosed medical conditions. Class handouts and other materials are for your personal use only and may not be distributed or shared with anyone without the express written consent of huddle & bliss.  

These terms and conditions apply to all sessions whether they be virtual, in our studio or at another location. 

Complimentary personalised items are included in some courses.  Colours, fonts and sizes are selected by our team and personal requests cannot be accommodated.  We reserve the right to substitute complimentary items for something similar subject to stock availability.  

Gift vouchers are non-refundable.  Gift vouchers may be transferred to alternative H&B products at our discretion.  They cannot be cashed in and have no direct monetary value for the recipient.  Gift vouchers cannot be transferred to other individuals.  

Administration, Refunds & Cancellation Charges
We of course understand that situations change and illness occurs and we always do our best to accommodate the needs of new mums wherever possible.  As a small business run by busy mums, to remain viable, we do reserve the right to levy administrative and cancellation charges where applicable and treat all clients equally. In the instance of serious medical issues we deal with matters on discretionary case by case basis.  Administrating changes can take considerable time and incur expense particularly when spaces have to be re-advertised.  Where possible we always fill spaces from our usual waitlists but we need time to do this, so please do help us minimise charges by giving us as much notice as possible. Where agreed refunds will be made within 28 days and via the original method of payment. Refunds are not available for gift vouchers.