Politica di rimborso
If you wish to cancel your place, please do so with as much notice as possible so that your place can be released to another participant. Please note if you have used a gift voucher or coupon code to book a place, there is no cash alternative. You will be reimbursed with a credit, subject to the conditions below.
Please send all refund requests to donna@simplysoulful.co.uk
Face to Face Group Yoga Classes, Beach Yoga Classes, Workshops/Special Events (face to face and livestream) costing £12.50 or less:
- 24+ hours’ notice:
- Option A: Cancel and receive credit for future use.
- Option B: Cancel and request a refund (£2.50 p/p admin fee).
- Less than 24 hours’ notice: Non-refundable, non-transferable.
- Class Pass bookings: Reimbursed with a credit.
- Late arrivals/no-shows: Non-refundable, non-transferable
Face to Face Group Yoga Classes, Beach Yoga Classes, Half-Day Workshops/Special Events (face to face and livestream) costing over £12.50:
- 48+ hours’ notice:
- Option A: Cancel and receive credit for future use.
- Option B: Cancel and request a refund (£3.50 p/p admin fee).
- Less than 48 hours’ notice: Non-refundable, non-transferable.
- Class Pass bookings: Reimbursed with a credit.
- Late arrivals/no-shows: Non-refundable, non-transferable.
Livestream Yoga Classes:
- 4+ hours’ notice:
- Option A: Cancel and receive credit for future use.
- Option B: Cancel and request a refund (£2.50 p/p admin fee).
- Less than 4 hours’ notice: Non-refundable, non-transferable.
- Class Pass bookings: Reimbursed with a credit.
- Late arrivals/no-shows: Non-refundable, non-transferable.
SUP Yoga Classes:
- 72+ hours’ notice:
- Option A: Cancel and receive credit for future use.
- Option B: Cancel and request a refund (£3.50 admin fee).
- Less than 72 hours’ notice: Non-refundable, non-transferable.
- Class Pass bookings: Reimbursed with a credit.
- Late arrivals/no-shows: Non-refundable, non-transferable.
Relaxation & Wellness Days, Full-Day Workshops/ Special Events and Yoga Retreats (1-Day):
- Deposits: Non-refundable (may be transferred to another date subject to availability).
- Balance due 8 weeks prior to event.
- More than 2 weeks before: Deposit non-refundable.
- Option A: Transfer to alternative date (subject to availability).
- Option B: Cancel and receive credit for balance payment.
- Option C: Cancel and request refund of balance (£15 admin fee).
- Less than 2 weeks before: No refund.
- Late arrivals, no shows, incomplete bookings: Non-refundable, non-transferable.
Private & Group Bookings, Yoga Retreats (2-Day +):
- Deposits: Non-refundable (may be transferred to another date, subject to availability).
- Balance due 8 weeks prior to event.
- More than 8 weeks before: Deposit non-refundable.
- Option A: Transfer to alternative date (subject to availability).
- Option B: Cancel and receive credit for balance payment.
- Option C: Cancel and request refund of balance (£25 admin fee)
- 8–4 weeks before: 50% refund of balance.
- 4–2 weeks before: 25% refund of balance.
- Less than 2 weeks before: No refund.
- Late arrivals, no shows, incomplete bookings: Non-refundable, non-transferable.
Holistic Therapies, 121 Yoga, 121 Meditation Bookings:
- 48+ hours’ notice (72+ hours for SUP):
- Option A: Transfer booking to an alternative date (subject to availability).
- Option B: Retain a credit for future use.
- Option C: Request a refund (£3.50 admin fee).
- Less than 48 hours’ notice (72 hours for SUP): Non-refundable, non-transferable, payable in full.
- Late arrivals/no-shows: Non-refundable, non-transferable.
Please send all refund requests to donna@simplysoulful.co.uk
Thank you.
