Cancellations
If you cancel at least 24 hours before your booked start time, you’ll receive a full refund. To cancel, contact BPTC using the contact details on the booking page and include your Bookwhen booking reference. If you cancel with less than 24 hours’ notice, we may keep some or all of your payment to cover the loss we reasonably incur.

Arrival and lateness
Please arrive at the BPTC Recovery Zone at least five minutes before your booked start time. Allow extra time for queues so you can check in, complete any required forms and be ready when your session starts.

If you arrive late, we’ll do our best to fit you in on the day, but we can’t guarantee another slot. If we’re unable to fit you in, the no-show terms below apply.

No-shows
If you miss your booked session, we may keep some or all of your payment to cover the loss we reasonably incur.

Refunds if we cancel or reschedule
If BPTC cancels your session, or if Run Fest is cancelled and we can’t deliver your booking, you’ll receive a full refund for the affected session. If BPTC reschedules your session, you can accept the new time or choose a full refund. Refunds are issued to your original payment method.

Your statutory rights are unaffected.