In the event of cancelling your place on one of our courses we require at least 21 days’ notice before the start date of your course. If a cancellation is received after this notice period, full payment is still required. If the notice is less than 21 days’ notice, and the place can be filled by another participant, we will refund your place. If the spot cannot be filled, we will not offer a refund.
In the unlikely event that Kate Harper Dog Training is unable to run the course on the date specified another date will be offered to you. Should the date be unsuitable to you, you will receive a full refund.
Payments for classes & workshops are non-transferable.
Please note that if you book a place on a 6 week course, and you are unable to attend any of the sessions, we will not refund you for those sessions.
We work in all weathers, the only time we will postpone classes is when it is unsafe to train, for example thunder and lightning, snow or extreme heat.
Please make sure that you wear suitable clothing and footwear and that your dog has everything they need to be comfortable i.e. dog coat, umbrella etc
We will not be able to refund you if you choose not to attend when the class is going ahead. Should you have any doubt as to whether a class may be cancelled, please check your emails.