Refund policy
100% Money Back Satisfaction Guarantee
As we truly believe in what we do, and the impact this can have on the lives of our clients, we include a 100% Money Back Satisfaction Guarantee in all of our services when you first sign up. If you sign up for one of our Packages and, after using it (see ** below for timescales) decide for any reason that its’ not for you, we will simply refund all of your money. *T&C’s apply
- Requests for a full refund must be received in writing, either by email or hand delivered to Colin or Nia Roberts.
- Requests must be received by close of business no later than deadlines shown below.
- All requests for a refund after that deadline will not be considered.
- After this time, please refer to our Cancellation policy as set out in our Return/Refund Policy below
Money Back Guarantee Deadlines
** 1 to1 Physiotherapy or Massage therapy – up to 24hours prior to appointment
Return / Refund / Cancellation Policy
- In respect of all packages, once the Money Back Guarantee Deadline has passed, no refunds will be given.
In exceptional circumstances such as a critical medical health condition or forced relocation outside of the Anglesey area, a refund may be considered and will be dealt with on a case by case basis.
Medical Cancellation
Cancellation is permitted where a client is not able to participate in a single session for medical reasons. A doctor’s note confirming that the client was not permitted to participate is required within 7days of missed session and, upon receipt, a credit for a make-up session will be issued.
