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Welcome to Little City Leicester

BEFORE YOU BOOK HERES A LITTLE BIT OF INFORMATION......

• In order to create more space to play at our events we encourage only one adult per child ticket to attend however if for any reason an additional adult space is required please buy an additional adult ticket.

• We will provide hand sanitizer on arrival should you wish to use it

• We have a 'Scrub Tub' for the cleaning of any mouthed toys (it's natural for children to want to pretend to eat the pretend cakes and ice creams after all!)

TICKET TRANSFERS/ ILLNESS/ CANCELLATION

• There is a free transfer of tickets for anybody unable to play due to illness or self isolation, with more than 48 hours notice ONLY. It will NOT be possible to transfer the ticket with less than 48 hours notice, we do appreciate it’s not always possible to give notice with little ones and sickness but due to increasing costs of hall hire and less time we hope you can appreciate it’s difficult to resell the ticket.

BABIES & NON WALKERS

Babies coming along with a playing child are free and do not need a ticket. Once they are actively playing/walking, they will then need a ticket to fully enjoy the Little City experience.

GENERAL INFORMATION

• The price listed is per child and gives entry to our city and all the play areas available.

• Term-time sessions are limited to under 5's only, this is because the equipment and toys are all suited for pre-schoolers, and the height of the equipment has been set for that age range.

• We welcome children up to age 6 during school holidays and at the weekends.

• We will also be offering drinks and snacks for sale by cash or card. You are welcome to bring your own drinks and snacks but please consume these away from the toys and wash your hands before resuming play.

If you have any questions, please let me know:

gema@littlecityuk.com
07850382474

Refund policy

5. Timing
5.1 What happens if we cannot perform the Services?

5.1.1 If, for any reason, we cannot provide the Services at the Session you have booked, you may choose either to attend another Session (free of charge), or alternatively you can cancel the contract (in which case we will provide you with a full refund).

5.2 What happens if you cannot attend the Session you have booked?

5.2.1 All bookings are non-refundable (other than in the circumstances described in clause 5.1.1 above).

Therefore, if you are unable to attend the Session you have booked for any reason, you will not be entitled to a refund. If, however, you provide us with at least twenty-four (24) hours' written notice (given in accordance with clause 11 below) of your inability to attend, you can cancel your booking via the booking system and your account will be credited with the ticket price you have paid. This credit can be
used towards any future event (within 6 months)

5.2.2 The provisions of Part 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (concerning your right to cancel) do not apply to the contract between us, on the basis that the contract falls within the exemption set out in section 28(1)(h) of those Regulations
(services related to leisure activities where the contract provides for a specific date of performance).

For more information please refer to the Terms & Conditions of booking.

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