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Little City Loughton & Chigwell

Your Little City adventure starts here!

We can't wait for you to come and play! A little insight into our sessions before you book...

KEEPING SAFE:

Operating only from our largest, Covid-secure venues
A reduction in the numbers of playing children
Two additional enhancement areas situated away from the main structure to further aid distancing
Non exempt adults encouraged to continue wearing face coverings, and group leader to wear a visor/mask.
Hand gel to be used on arrival
'Scrub Tub' for any mouthed toys (which are sanitised and returned to play) and worn dressing up clothes (which are removed from the session)
Ongoing cleaning of main 'touch points' throughout the session
Implementation of new wipe clean props throughout the City
Additional cleaning time between sessions to include a swap out of soft toys and dressing up and cleaning of play food and frequent touch points.
Provision of anti bacterial wipes and hand sanitiser throughout the City for parental use between bays
Free transfer of tickets for anybody unable to play due to illness or self isolation, with more than 48 hours notice.
Formal Infection Control training undertaken.

IMPORTANT: If you, or a family member are showing any signs of COVID-19, please do not attend our sessions.

GENERAL INFORMATION:
The price listed is per child and gives entry to our city and all the play areas available.
You are responsible for your own child/children at all times.

AGE LIMITS:
Term-time sessions are limited to under 5's only. We welcome up to the age of 6 during school holidays and weekends. This is because the equipment and toys are all suited for this age range.

NON WALKERS: non-walking siblings are free with a paying child and do not need a ticket. Please if possible wear baby in a sling and leave buggies or pushchairs outside the venue to allow for as much space as possible to play.

EXTRA ADULTS: a limited amount will be available to book per session with space in mind.

If you have any questions about our sessions or covid procedures, please let me know: katieh@littlecityuk.com, 07398341630.

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Refund policy

5. Timing
5.1 What happens if we cannot perform the Services?

5.1.1 If, for any reason, we cannot provide the Services at the Session you have booked, you may choose either to attend another Session (free of charge), or alternatively you can cancel the contract (in which case we will provide you with a full refund).

5.2 What happens if you cannot attend the Session you have booked?

5.2.1 All bookings are non-refundable (other than in the circumstances described in clause 5.1.1 above).

Therefore, if you are unable to attend the Session you have booked for any reason, you will not be entitled to a refund. If, however, you provide us with at least twenty-four (24) hours' written notice (given in accordance with clause 11 below) of your inability to attend, you can cancel your booking via the booking system and your account will be credited with the ticket price you have paid. This credit can be
used towards any future event (within 6 months)

5.2.2 The provisions of Part 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (concerning your right to cancel) do not apply to the contract between us, on the basis that the contract falls within the exemption set out in section 28(1)(h) of those Regulations
(services related to leisure activities where the contract provides for a specific date of performance).

For more information please refer to the Terms & Conditions of booking.