Cancelation and Refunds
1.The cancellation fee is 100%, unless the space can be otherwise assigned.
2.Subject to any statutory rights of cancellation, payments for training, classes, workshops, events, membership fees or gift certificates are non-refundable and non-transferable unless otherwise stated in these Terms and Conditions. Refunds, if any, shall be made entirely at Mantrailing Piper’s Pack’s discretion.
3.If the client fails to attend an introduction workshop or training session no refund shall be given.
4.Mantrailing is an outdoor sport and is subject to varying complications that may require us to abandon a session due to safety, including but not limited to: extreme heat, thunderstorms, high winds or too few clients booked on. A minimum of three clients are required to safely run a training session. All clients booked onto sessions must be aware of these possibilities. If a session is abandoned, alternatives will be offered. No refunds shall be given.
5.Mantrailing Piper’s Pack reserves the right to decide whether training sessions or workshops are safe to go ahead or not.
6.If Mantrailing Piper’s Pack cancels a mantrailing session or introduction workshop due to ill health of the instructor then full refunds will apply or the client may be booked onto an alternative session.
7.No refunds will be given if a client cancels their space on a training session or workshop.
8.If a client cannot attend a session they can notify Mantrailing Piper’s Pack who will attempt to fill their space for them. If the space is filled then a refund will apply, less 10% admin fee. If the space is not filled, then no refund will be offered.
9.If a client cannot attend a session then they are free to sell or swap their place with another person providing that person has completed an introduction workshop with a Mantrailing UK Instructor. They must inform Mantrailing Piper’s Pack, via email, of the change over so information emails can be sent to the correct participant.
10.If the client is more than 30 minutes late to an introduction workshop the client will not be permitted to join due to the disruption to the group and no refund shall be given. This is at the discretion of Mantrailing Piper’s Pack.
11.In case the participant or the participants´ dog becomes ill, so that they cannot take part in the event/service, you have to show a doctors or licensed veterinarian note stating such. You will then be signed up for the next possible course to make up for the one you could not attend. Alternatively, you can find a replacement for you.
12.Refunds, if any, shall be made entirely at Mantrailing Piper’s Pack’s discretion. Please note, 10% will be deducted to cover admin cost.
13.Any refunds granted at the discretion of Mantrailing Piper’s Pack will be paid to the client on the card the original service was booked with. Refunds can take up to seven working days to appear in the clients account.