Our party bookings are completely customisable to you and your birthday child/ren. No matter what the theme is or how many children are there, we work with you to make sure their day is everything they want and more.
If you don’t have a theme in mind (some people only want a 'Messy Play Party') we can cater for this too, feel free to share with us your Child's favourite activities that they may like at their party.
Return, Refund and Exchange Policy
We take the utmost care in ensuring our services are delivered in accordance with their advertised descriptions and information. Where the service is found to be defective, you will be entitled to a make up lesson or partial refund.
Please contact us, in writing at messymatesplaydates@gmail.com.
However, by law, we are not required to exchange or refund if you change your mind about the service.
If you have a problem with the service being provided, please contact us, in writing, to explain the problem or issue.
Please refer to the Australian Consumer Competition Commission for more information about your rights: https://
www.accc.gov.au/
Change of Mind
In accordance with Australian Consumer Law (ACL), we are not required to give a refund or replacement if you change your mind about the service and / or product. Therefore, you are still liable for remitting all outstanding fees.
In extenuating circumstances, we reserve all rights and decision making whether to issue refunds or other forms of compensation.
In such circumstances, a refund may be permitted where:
-All classes are full and the program has reached capacity; and
-Reasonable notice has been given re: the cancellation or change of mind; and
-The position is able