Purchased tickets are expressly excluded from redemption.
• Tickets can be cancelled up to 3 days before the event. In case of cancellation by the client, 75% will be refunded – an administration fee of 25% will be deducted.
• Change of date and time: Changes of date and time of “Work cycle and free play” tickets are permitted with a notice of at least two hours before the start of the booked block. This gives others the opportunity to access the space if necessary.
• No-show policy: If no notice of cancellation is given, no refund or change will be given. Exceptions may apply in extraordinary circumstances.
The daily admission is only valid for a one-time entrance!