Cancellations & Refunds
Everything you need to know, simply explained

OpenSpace Education Centre, Waterlooville

We always want to be as fair and flexible as possible. To keep the centre running smoothly and ensure we can properly staff our sessions, we have a few strict rules in place. However, we are always on your side - if you ever have an issue, please just speak with us directly and we will be happy to help.

Managing Your Bookings

Need to reschedule? You can quickly reschedule sessions yourself directly through our online booking system.

Need to cancel for a refund? All requests for cancellations and refunds must be made in writing. Please email us at OSWaterlooville@openfieldeducation.com.

Single Sessions (Pay As You Go)

This covers all standard single sessions (including former Home Education slots, which are now PAYG). We do not hold regular spots, and standard cancellation rules apply even in the event of sickness.

48+ hours' notice: Full refund, reschedule, or account credit.

24 to 48 hours' notice: Reschedule or account credit only.

Less than 24 hours' notice (or no-shows): No refund, reschedule, or credit.

Note on Account Credits: Any credits added to your account will remain valid for 12 months and can be used toward future bookings.

Block Bookings & Term Programmes

We do not charge any admin fees if you need to cancel a block booking or term pass mid-programme.

However, because block bookings are sold at a discounted rate, your refund will be calculated based on the sessions you have already attended. We will adjust the cost of your attended sessions to the standard Pay As You Go rate, and refund the remaining balance of your pass.

Family Hub Memberships

We like to keep things simple.

Cancel anytime: You can cancel your Family Hub membership whenever you need to.

No minimum term: You are not locked into any long-term commitments.

Specialist One-Off Workshops

Because these events require special materials and external planning, a stricter cancellation scale applies:

Notice Given. Refund Policy

7 or more days. Full refund or full account credit
3 to 6 days, Full account credit only
Less than 72 hours, No refund or credit

If We Need to Change or Cancel

Staff Substitution

We reserve the right to replace a staff member running a session due to sickness or other unforeseen circumstances. Where possible, we will always try to use a staff member your child is already familiar with, and we will give you as much notice as we can.

Centre Cancellations & Closures

We will always try to avoid cancelling a session. However, if we absolutely have to:

If we cancel your session: You will be offered a full refund, a reschedule, or an account credit.

Unforeseen closures: If we are forced to close temporarily for reasons outside of our control (e.g., severe weather or building issues), you will be offered a rescheduled session or an account credit for anything you have missed.

Our Open Door Policy

Life happens. If you are facing any issues or just need to have a chat about your child's attendance, please speak to us. We operate an open-door policy and are always happy to listen and help where we can.