If you are unable to attend, you may transfer your place to another date providing there is availability in the class on that date. At least 24 hours notice must be provided in order to rearrange a class.
Multiple bookings: multiple bookings are non-refundable and must be used within the stated validity period. Unused sessions cannot be refunded or extended, except in exceptional circumstances at our discretion.
Cooling off period: where classes are booked online more than 14 days in advance, you have the right to cancel within 14 days days of purchase for a full refund, provided that:
No classes have been attended, and
The first class has not yet taken place.
Once a class has been attended, the cooling-off right is lost.
Cooling off by us: if we cancel a class, you will be offered either:
A full refund for a session, or
A credit to use against a future class
Illness & emergencies: refunds are not guaranteed for illness or personal circumstances, but we may offer a class credit at our discretion with reasonable notice
Please note that when a refund is offered, the third party processing fee will be deducted. Stripe currently charge 1.5%-1.9% + 20p for UK cards. This will be deducted from your refund amount.
If you are offered a refund following a block booking, please note that you will only be refunded the discounted price, less the above processing fee.
You can cancel or transfer a class ticket via bookwhen. If you have any questions, please contact rachelmeasorpilates@gmail.com